we can offer a RMA direct handling to you only If you agree to the following terms
1.you are responsible for to-and-from freight charge to our Europe service center in Germany (the Shipping costs 25,- € and needs to be paid after repair/befor shipping)
2. the item will only be repaired if there is no customer induced damage and repairable.
3. if the damage is not covered by warranty or not repairable, the service center will return the device as it is (without repair).
4. swap/credit/refund can only proceed through your retailer.
Please note that the RMA number must be clearly written on the shipping carton.
• Please make sure to pack in the item safely. We don’t take any responsibility if it got transport damage.
• Make sure you have a detailed and accurate description of the error at with.
• Send the item free. (it means that the freight is paid by you) to the address below. (Non-free packages will not be accepted)
• After inspection / repair we will send back the product freight prepaid.
• All transportation costs and tax fee incurred during the global service period will need to be paid for by the end user.